Update on Service Provision and Forgewood Community Centre

We thank all of our tenants and customers for their patience and understanding while our office and community centre have remained closed due to Covid-19.

This situation is constantly under review however, in light of recent changes resulting in North Lanarkshire moving to Tier 4 of the Scottish Government guidelines, staff are still required wherever possible, to work remotely to help tackle the epidemic particularly within our area.

We are sure you will understand the reasons for this.  We will continue to monitor the situation and follow government guidance for a safe phased return and re-opening.

Service Delivery………If you are a tenant of Forgewood Housing Co-operative and you have a general enquiry, repair or a complaint you can still contact us as usual on 01698 263311 between 9am – 4.30pm Monday to Friday. You can also email on enquiries@forgewoodcoop.org.uk or visit www.forgewoodcoop.org.uk 

Please note in line with Government Guidance the Co-operative will only be carrying out essential / emergency repairs until 11 December, 2020 and this may remain in place should Tier 4 restrictions continue.

Staff will assess whether a repair is essential or not before instructing a works order.  A repair that is not deemed as essential will be recorded and held on a list and will be prioritised and attended to when guidance allows us to do so. However some non-essential works will still take place, some examples are safety checks to gas and electricity, fire protection tests and upgrades, outdoor landscaping, close cleaning, void repairs, litter picks, gutter cleaning or any repair deemed to be a matter of safety.

Should your enquiry be about re-housing or to obtain an application form please contact 01698 263311.

Emergency Repairs Service……….If you have a gas central heating issue contact Saltire on 0845 606 1555.  Saltire Facilities Management Ltd servicing number 01698 743647.

For all out of hours emergency repairs call Rodgers and Johnston on 0844 247 2120 or Freephone 0800 999 2520.

Due to Covid-19 you should expect to be asked a series of questions prior to a contractor visiting you.

AFTAR SERVICE……….Please also remember that our Advice For Tenants and Residents (AFTAR) project is still up and running and you can call 016988 263311 to arrange an appointment.  Appointments are usually carried out by phone. 

Keep safe and well!