From Boxing Day the whole of mainland Scotland will be in the country’s toughest tier of restrictions for at least three weeks moving from Tier 3 to Tier 4.

Due to the festive holidays our normal office services will close on 24 December 2020 and re-open on 6 January 2021. Should you have any emergencies please see numbers noted below and also the Winter Edition of our newsletter.

On return from the festive period staff will continue wherever possible, to work remotely in line with Government guidelines and ensure that our tenants receive a continued service throughout Tier 4 restrictions. We thank all of our tenants and customers for their patience and understanding while our office and community centre have remained closed due to Covid-19.

We are sure you will understand the reasons for this and will continue to monitor the situation and follow government guidance for a safe phased return and re-opening.

From 6 January 2021 our Service Delivery………If you are a tenant of Forgewood Housing Co-operative and you have a general enquiry, repair or a complaint you can still contact us as usual on 01698 263311 between 9am – 4.30pm Monday to Friday. You can also email on enquiries@forgewoodcoop.org.uk or visit www.forgewoodcoop.org.uk

Please note in line with Government Guidance the Co-operative will only be carrying out essential / emergency repairs until 18 December, 2021 or until we receive further guidance.

Staff will assess whether a repair is essential or not before instructing a works order.  A repair that is not deemed as essential will be recorded and held on a list and will be prioritised and attended to when guidance allows us to do so. However some non-essential works will still take place, some examples are safety checks to gas and electricity, fire protection tests and upgrades, outdoor landscaping, close cleaning, void repairs, litter picks, gutter cleaning or any repair deemed to be a matter of safety.

Should your enquiry be about re-housing or to obtain an application form please contact 01698 263311.

Emergency Repairs Service……….If you have a gas central heating issue contact Saltire on 0845 606 1555.  Saltire Facilities Management Ltd servicing number 01698 743647.

For all out of hours emergency repairs call Rodgers and Johnston on 0844 247 2120 or Freephone 0800 999 2520.

Due to Covid-19 you should expect to be asked a series of questions prior to a contractor visiting you.

AFTAR SERVICE……….Please also remember that our Advice For Tenants and Residents (AFTAR) project is still up and running and you can call 016988 263311 to arrange an appointment.  Appointments are usually carried out by phone. Please note these services will be restricted during the festive period.

Wishing you health, happiness, peace and prosperity this Christmas and in the New Year.